Contact

We'd love to hear from you

Have a question, a suggestion, or just want to say hello? Here are the best ways to reach us. We respond to every message personally.

Help & support
help@addtech.site
For billing issues, account problems, technical questions, or bug reports. We reply within 24 hours on weekdays — usually faster. Include your account email and a description of the issue for the fastest response.
General inquiries
hello@topodrive.top
Partnerships, press, feature requests, or just to say hi. We read every message and respond personally. Tell us how you're using Socrates — feedback from learners directly shapes our roadmap.

Bug reports

Something not working? Send details (what you were doing, what happened, browser/device) to help@addtech.site. Screenshots and console logs help us fix things faster.

Feature ideas

Have an idea for making Socrates better? We maintain a public feature roadmap. Email us your suggestion — if it aligns with our vision, we'll add it to the list.

Security

Found a security issue? Please report it directly to help@addtech.site. We take all reports seriously and will acknowledge receipt within 48 hours.

Response times

Support: within 24 hours on weekdays (Mon–Fri, UTC+8)

General: within 48 hours — sometimes same day

Questions about billing or subscriptions? Use help@addtech.site and include your account email.

“The art of teaching is the art of assisting discovery. We're here to help you discover.”
— inspired by Mark Van Doren

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